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Harnessing technology to deliver the best possible service

Our Tech

To provide you with the very best service, we continuously invest significant resources in our technology systems.  Adopting and adapting the best solutions means we deliver what you need right now, whilst looking to the future and ensuring we continually improve and extend the services we offer.

Relocation is a complex, multi-contact business which is greatly enhanced by up-to-the minute software solutions. We need our technology to be as dynamic and responsive as we are and as diverse as you – our clients – are. We also demand the highest levels of security and innovative, agile future-proofing.

ASSIGNMENTPRO; EQUUS

For our core operating system, we have chosen AssignmentPro from the specialist software house Equus Technology. AssignmentPro is an ARM – Assignee Relationship Management tool – which assists mobility staff with the organisation of the many documents and communications involved in expatriate management.

AssignmentPro benefits all stakeholders in the relocation process:

  • Your Global Mobility/HR team can track and interrogate each and very assignment on their personalised dashboard and generate easy-to-use reports for immediate access to their data.
  • Your assignees get a mobile-friendly portal which provides key information about their relocation activities, contacts and information, with up-to-date data on progress through the entire process.
  • Our supplier network is enhanced by the Equus ‘Eco-system’ which links our global supply chain to a central database, enhancing communications across time-zones, capturing key activities, making real-time data available to all the users, and ensuring consistent service standards.
  • Our Relocation Consultant gets more quality time to engage with your assignees and their families, because AssignmentPro eliminates routine administration, creates timed tasks, captures KPIs and links the supply chain… all of which save time.

FOCALPOINT: OUR FINANCIAL REPORTING & EXPENSE MANAGEMENT SYSTEM


FocalPoint
is our online, real-time, expense management system, providing a single hub for financial reporting and expense reimbursement.

The expense management tool captures all costs associated with your relocations and provides you with extensive reporting capabilities, as well as the capture of personal relocation expenses. Your users make claims against an approved matrix of authorised expenses – which can be tailored to each individual – submitting their expenses online or via their phone, even sending photographs of receipts.

With FocalPoint, we can build you a totally bespoke claim approval protocol to meet your specific requirements.

HCR FIX


If you use our Tenancy Management Service or HCR Tenancy Agreement, you will have access to HCR Fix, our online property maintenance reporting system.

HCR Fix enables tenants to report property issues at any time of day or night, with the option to upload photos. Tenants are given contact details for emergency situations; and for non-urgent issues, they receive a response from our Maintenance Team during office hours. The HCR Fix website also offers general maintenance tips and advice.

www.hcrfix.com

 

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not sure where to start?

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So, what can we help you with?

UK
RELOCATION

INTERNATIONAL
RELOCATION

TEMPORARY
ACCOMMODATION

MANAGEMENT
SERVICES

but don’t just take our word for it:

here’s what some of our lovely clients are saying too...

I would like to sincerely thank you for all the assistance, professionalism and friendliness over the last few months. You have just been excellent, and it was a pleasure dealing with you.

Global Distillery brand assignee

Thank you for the welcome card you sent me. It is nice that my first piece of mail in my new flat was not a bill I have to pay. I’m settling in fine, even though the unpacking is progressing at a snail’s pace. Have a great weekend.

Global Oil & Gas Producer assignee

The ability of the team to make my transition as stress-free as possible. They were amazing.

Global Technology Organisation assignee

Hannah is always really quick to answer, even when I've had to send her a million mails or phone her a few times. I never felt I was being a bother, which I really liked.

Global Furniture Retailer employee

Thank you very much for the welcome home greetings postcard you’ve sent me, it was a really nice surprise finding it in my mailbox. The moving went really smooth and all proceeds nicely. I’d like to thank all of you for the effort, assistance and advices you provided during this period.

Global Oil & Gas Producer assignee

Lisa was really helpful and caring at all times.

Global Insurance provider assignee

Thank you for your help and the speedy way in which you have dealt with extending the lease, we have completed the memorandum and attached it to this email. It's a pleasure dealing with you.

UK Landlord

The ease with which HCR made the whole process together with the help in locating the right place for me to live based on my needs. Pauline from HCR and Toby who helped with showing me London and finding an apartment were both excellent.

Global Furniture Retailer employee

Many thanks for all your assistance so far – it’s been tremendous and both Ally and I are very appreciative of your efforts to line all of the below up for us.

Overseas Government employee

Clear process from start to finish, friendly staff who always responded in good time. I would really like to praise the services of Lisa (local area consultant) as the days with her were very full, but very useful. Lisa also had a very welcoming, friendly and approachable character.

Global Furniture Retailer employee

No problem at all. I’m still staggered at how great everyone’s been. I didn’t have a single problem so I was stressing about nothing and I can now be messy cos I don’t have viewers, even better. You absolutely ROCK at this malarky.

Scottish Government Department employee

Speediness of replies. Small thing but it's very key when people are stressful periods of life to feel assured. Thanks a lot for that.

Global Furniture Retailer employee

Having a single point of contact who understood the situation and my requirements and when Emma was not available I was provided with an alternative contact who was also very helpful.

National Infrastructure organisation employee

Hannah is so quick and prompt with solutions and her replies. Its great service. All issues have always been fixed within days rather than weeks. What could you do to improve your service? Hire more Hannah’s.

Global Furniture Retailer employee

Having an organised system and professional people making the transition process stress free. Which in my experience is not always the case with relocation companies.

Global Oil & Gas Producer assignee

I really valued the time that Pauline took and the genuine care and understanding.

Global Furniture Retailer employee

I really liked the great reminders and help to navigate the ‘to do’ list.

Global Insurance provider assignee

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