Privacy & Cookies

1. Scope

All data subjects whose data is processed by HCR Group.

2. Responsibilities

The GDPR Owner is responsible for ensuring that this notice is placed in front of potential data subjects prior to HCR Group collecting/processing their personal data.

All Employees of HCR Group who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

3. Fair Processing Notice

HCR, in its capacity as Controller, is committed to the protection of your privacy. No information collected by us on this website will be sold, rented or loaned except as expressly stated in this Privacy Policy and consented to by you.

All personal information given to us through this website will only be held and used with care and in accordance with this policy and the EU’s General Data Protection Regulation.

Use of Information

We will not collect any personal information about you, except where it is explicitly provided by you, for example when you register as a user of the website or request information or provide us with feedback on the website.

When personal information is collected it may be used by us to corroborate your identity, to enable us to provide you with the services we offer through this website, to process and fulfil requests for information or advice as well as to further develop this website to be useful to you.

We may share non-personal aggregate statistics (group) data about visitors to this website, use and other traffic patterns with connected, or third parties. However, we do not sell or share any information outside HCR about you as an individual user of this website.

When you view this website by linking from another web page HCR may store the name of that web page for the purposes of internal administration and analysis.


Your personal information may be used to send you information about services of ours that may be of interest to you. You do not have to agree to this. If you object to the use of your personal data for this purpose, please email and ask for removal of your details. All our electronic marketing material carries an unsubscribe option, so you can also unsubscribe at any time.

Your Rights

We will only process any data we hold about you in a lawful and fair manner, compatible with GDPR. We will keep your data securely to prevent unauthorised access by third parties.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of the personal information, please e-mail or write to us as detailed in ‘How to contact us’.

You have the right to complain to the Information Commissioner’s office (ICO) if you have any issues with how we are using your personal data.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. We will not keep your personal data for longer than is necessary. In some instances the law sets the length of time information has to be kept, but in most cases HCR Group will use its discretion to ensure that we do not keep records outside of our normal business requirements.

Your personal data may have to be disclosed if we are required to disclose it by law, or as a result of a lawful request by a governmental or law enforcement authority.


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

enabling a service to recognise your device so you don’t have to give the same information several times during one task, recognising that you may already have given a username and password so you don’t need to do it for every web page requested, measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast. You can manage these small files yourself and learn more about them through or .

Our use of cookies
Author: Google

Purpose: So service is available when you want it and fast, we measure numbers and volumes of visitors. These also help us to understand what visitors want to use and not to use, so we can improve the service you receive and archive what is not used. No personal data is collected.

The cookies have variable persistence. For more details please view Google’s policy on use: Google cookie policy.

Author: Microsoft

Purpose: This temporary cookie contains a randomly generated code that we use to link your browser to our web server allowing us to remember any settings between pages. No personal data is stored in it.

Links to other Websites

We may from time to time refer to or establish relations with companies, organisations and public bodies that will enable you to access their websites directly from our website.

Each company, organisation or public body operates its own policy regarding the sale of personal data and the use of cookies. If you have a particular interest in, or concern regarding the way your data will be used then you are advised to read the Privacy Statement on the relevant website.

We will try to provide you with links to high quality, reputable websites which we believe will be of interest and relevant to you, but please note that such third party websites are not under our control and we do not contribute to the content of such websites.

When you click through to any of these websites you leave the area controlled by HCR. We cannot accept responsibility for any issues arising in connection with the third party’s use of your data, the website content or the services offered to you by these websites.

Policy Changes

Any changes to this Privacy Policy made by HCR will be posted here and will take effect immediately. This policy was last updated on 7th March 2018

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • By e-mail to
  • Or write to us at: HCR Group, Privacy Team, Network House, Basing View, Basingstoke, Hampshire, RG21 4HG

Document Owner and Approval

The Data Protection Officer / GDPR Owner is the owner of this document and is responsible for ensuring that this procedure is reviewed in line with the review requirements of the GDPR.

A current version of this document is available to all members of staff on the corporate intranet.

This procedure was approved by the GDPR Owner (R Dolbear) on 5th April 2018 and is issued on a version controlled basis under his signature.

Signature:                    Date:

Change History Record


Description of Change


Date of Issue


Initial issue

R Dolbear



Version 2

R Dolbear



Version 3

R Dolbear


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