Client Case Study, Energy, August 2018

HCR has been the prime relocation provider for, a major European oil company for more than 10 years. The company moves around 200 senior staff each year within Europe to three sites within the UK. The employees are offered a range of services including Home Search, educational consultancy, visa and immigration assistance, tenancy management and expense management. HCR’s service is completely integrated into the client operations. This is to the extent that the HCR relocation function is embedded into our client by the posting of an implanted team into their premises in both Central London and Hampshire based full time.

HCR’s Relocation Consultants (supported by Relocation Consultants based at our Headquarters in Basingstoke with HCR Coordinators as required) work to provide the very best relocation services to the client’s employees. They are responsible for managing all aspects of the relocation process and day-to-day service provision, as well as liaising with the employees, the client’s HR and Mobility department and the Relocation team at HCR (see Fig 1).

The HCR Client Relationship Manager is ultimately responsible for overseeing the delivery of all relocation services. They have overall responsibility for the services provided by the HCR Onsite Consultants, HCR Relocation Consultants supporting functions such as Finance. The Manager is in the central position to act as a focal point for all managerial issues which may arise and ensures that the Key Performance Indicators are met.

The HCR Onsite Consultant takes on tasks such as:

  • Conducting all HR inductions to new assignees on a one to one basis
  • Arranging all relocation travel
  • Arranging private health care
  • Arranging bank account openings
  • Providing policy advice on expenses
  • Processing all expense claims for reimbursement
  • Assisting with Visa applications
  • Calculating and preparing all Contract Travel claims

They are then able to most effectively coordinate the other relocation services provided by HCR.

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